Act Smart! Good Tools for a Great Career: Demolishing the Flake Factor

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When it comes to advancing a career, dependability rules. All things being equal—talent, for example, and suitability for the role at hand—when people know they can count on you, it goes a long way toward removing the “no,” to borrow a line from our friends in sales. So how, exactly, do you add “dependable” to your skill set?

Here are a few of the steps that have helped make me the person people feel they can rely on.

1. Deliberately build dependability muscles on your own.

Just like your voice, flexibility, and physical fitness, becoming a dependable person is something that we have to work on every day. If you don’t feel that’s the case and you’re known as a pretty reliable person, I’m guessing that you grew up in a household that modeled and instilled the reliability, duty, and diligence that is now such a part of you, you don’t even see it. Me? I grew up in a home where we learned very, very early how to fake it. So I’m good at the short run, but poop out when it comes to sustaining good behavior—which is essentially what dependability is.

If you’re more like me than those sturdy, reliable types, I humbly suggest you get yourself a thing-a-day project and some support, either real-life or virtual—or better yet, both.

Recently, I finished a year-long project where I lettered one “sign” a day—some thought, quote, or idea that appeared before me in response to a silent question, or even a question I didn’t know I was asking. For 365 days,* I showed up whether I wanted to or not, and posted a drawing to social media. I did it only to hold myself accountable (and to build some lettering skillz), but to my surprise, somewhere around the halfway mark, people started telling me how they’d come to depend on these little signs showing up in their feed every day.

*It ended up being 375 days, as I missed too many to make up in time. Guess what? NOBODY CARED AND THE WORLD DID NOT END. People still thought it was a remarkable achievement. More importantly, so did I.

2. Reverse engineer the day/drive/gig/etc.

Part of being dependable is building in enough time to actually get done the work you’ve committed to. And this includes accounting for the time required by regular human maintenance—eating, sleeping, and so forth. I am a chronic underestimator of how much time it will take to get from A to B (or deliver something from me to C).

I’ve gotten better at building in enough time by starting at the result I want and working backwards. For things I really need to get to, I first mark my calendar with the appointment time. Then I calculate the time it will take to transport myself there like a sane, rational person living in the world with other people—a lot of them, usually—who are also trying to get somewhere, and I put that time in the calendar. Then I calculate the time it will take to prepare myself for walking out the door and either add this to my calendar, or write it on my to-do list for the day.

For some people, this might be overkill. For me, it’s been a lifesaver. Even more calming than a to-do list is a to-do list with actual, actionable instructions.

3. Own your mistakes.

Whether I like it or not, I learn my greatest lessons by falling on my ass or my face. That mortifying time early on in my acting career when I missed an entrance because I was chatting up a producer backstage? It taught me the necessity of focus, even if I risked looking nerdy or uncool. That time I missed an urgent, last-minute request to show up on set before the previous night’s call time because I turned off my electronic notification device, a.k.a. pager? Taught me to never, ever turn off my electronic notification device once I’d booked a job. Or between jobs. Or, like, ever, unless absolutely necessary.

You’re going to make plenty of mistakes; it’s an inevitable part of life. The best way out is not to deny or defend in some (usually vain) hope of salvaging what you think you might have lost. It’s to own it, make it right if you can, and change what you do moving forward.

There are no short cuts to reliability; by definition, it’s something that’s won over time. But by doing a little every day, anticipating what you can, and making right what you blew, you can become the bastion of dependability we’d all love to rely on.


Colleen Wainwright is a writerspeaker-layabout who started calling herself “The Communicatrix” when she hit three hyphens. She spent a decade writing commercials and another decade acting in them for cash money. Now she uses her powers for good instead of evil by helping creatives learn how to strut their stuff in a way that makes the world fall madly in love with them.

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